foxnews Press
Airline meal vouchers 'almost insulting' as airport food prices soar, say passengers and experts
Images
Ali Van De Graaff, a travel blogger from Oregon, explains that limited food options at her small regional airport led her husband to arrange curbside pizza delivery, allowing the family to bring fresh slices back through security and then onboard.
Airlines are handing out $10 and $15 meal vouchers during delays โ but many stranded passengers say the amount barely covers the cost of a snack at most airports.
Social media posts are filled with complaints from airline passengers stuck for hours without a meaningful meal benefit to offset the disruption in their flights.
"Delayed 8 hours from Las Vegas to MSP [Minneapolis-St. Paul] because [the airline didn't] have a pilot," one X user wrote in a recent complaint.
FAMILY OF 6 EXPOSES 'INSANELY EXPENSIVE' AIRPORT FOOD WITH PIZZA ORDER, IGNITING ONLINE BACKLASH
The traveler added, "What a joke. Then you send a $15 food voucher to people. That doesn't buy a water and a bag of chips."
Another user said a seven-hour delay derailed a day of vacation.
Airlines are issuing $10 and $15 meal vouchers to passengers during lengthy delays, but many travelers say the amounts fall short of covering airport food costs. (iStock)
"And a $12 food voucher is not going to cut it," the user added.
A third commenter wrote of a five-hour delay, "All they gave me was a $15 food voucher."
"My biggest frustration with the meal vouchers is that by the time you finally receive it โฆ you've already eaten."
Frequent traveler and public relations executive Jason Mudd, who is based in Florida, said he's noticed more delays and cancellations since the COVID-19 pandemic โ and said the vouchers often arrive too late to be useful.
"My biggest frustration with the meal vouchers is that by the time you finally receive [them], often an hour or more later, you've already eaten and moved on with your day," he said.
Travelers say vouchers restricted to certain vendors can add to frustration during extended airport waits. (Anne-Christine Poujoulat/AFP via Getty Images)
He also said vouchers offer little value to frequent flyers who already have access to airport lounges.
AMERICA'S TOP AIRPORT SNACKS REVEALED โ AND A FAVORITE DOMINATES NATIONWIDE
"And those meal vouchers typically expire that same day," he added. "So often, meal vouchers aren't very helpful."ย
He recalled that airline responses once felt more generous.
Meal vouchers often aren't very helpful, a frequent traveler (not pictured) told Fox News Digital. (iStock)
"One of the first times [my wife and I] flew as newlyweds, a Delta representative met us at the gate and handed us meal vouchers, prepaid calling cards and a credit toward a future trip," he recalled.ย
"That type of old-school VIP service certainly created a memorable experience."
HIGH TAKEOUT PRICES MAKE FEEDING FAMILY OF 9 IMPOSSIBLE AS MOM SHOCKS KIDS WITH AFFORDABLE MEALS
Flight disruptions are "marketing opportunities" for airlines, said Henry Harteveldt, a travel industry analyst in California โ and they would be wise to keep passengers happy.
"An airline that treats disruptions as an opportunity to soften the blow for its customers โฆ will find itself benefiting in the long run, because travelers will feel they were taken care of better than expected," Harteveldt told Fox News Digital. "And it might help encourage those travelers to consider flying that airline again."
TEST YOURSELF WITH OUR LATEST LIFESTYLE QUIZ
Harteveldt said whether passengers receive vouchers often depends on the circumstances.
"It's discretionary," he said, adding that gate agents are often limited in what they can offer.
But what's certain is that $10 won't cover the cost of a meal at most major airports, Harteveldt noted โ and vouchers can add frustration when they're limited to certain vendors or expire that day.
Experts say $10 at a major airport may only cover a snack and a drink, falling far short of a full meal during a long delay. (Jeffrey Greenberg/Universal Images Group via Getty Images)
"I can't imagine anything less than $15 coming close to covering the cost, and it probably would need to be $20 at some of these major airports," he said.ย
No federal laws require airlines to provide meal vouchers during delays, he said.
CLICK HERE TO SIGN UP FOR OUR LIFESTYLE NEWSLETTER
"What the airline is going to tell you โฆ is that it's not intended to necessarily cover the full cost of your meal. It's intended to defray some of the cost."
"When [airlines] are stingy with vouchers ... it does nothing to make a traveler feel good about that airline."
He said that airport food has always been more expensive, as the rent to operate stalls and restaurants is often on the higher end โ but said airlines' thin profit margins shouldn't dictate how they treat stranded passengers.
CLICK HERE FOR MORE LIFESTYLE STORIES
"The discussions are almost insulting when it comes to how they view the passengers at most airlines," he said.
He cautioned airline finance teams against cutting voucher values, arguing that goodwill can drive long-term customer loyalty.
A travel analyst said airlines that treat disruptions as customer-service opportunities may benefit in the long run. (iStock)
"What airline finance teams need to understand is that when they're stingy with vouchers ... it does nothing to make a traveler feel good about that airline," Harteveldt said.
"But if you do a good job taking care of a customer, it can encourage customers to share that good experience on their social media accounts. And there are people who do."
CLICK HERE TO GET THE FOX NEWS APP
Fox News Digital reached out to Airlines for America, a trade group representing major U.S. carriers, for comment.ย
Andrea Margolis is a lifestyle writer for Fox News Digital and Fox Business. Readers can follow her on X at @andreamargs or send story tips to andrea.margolis@fox.com.
A look at the top-trending stories in food, relationships, great outdoors and more.
By entering your email and clicking the Subscribe button, you agree to the Fox News Privacy Policy and Terms of Use, and
agree to receive content and promotional communications from Fox News. You understand that you can
opt-out at any time.
Subscribed
You've successfully subscribed to this newsletter!