A certain traveling beaver isn't passing with his current report card.

Several Buc-ee's locations on the Better Business Bureau website have received an "F" rating from the nonprofit organization because it says the Texas-based travel center has failed to respond to 88 customer complaints. As of March 11, 38 Buc-ee's locations in Alabama, Georgia, Kentucky, Tennessee and Texas received the low-grade rating.

Similar to review sites like Yelp, anyone can submit a complaint about a business on the Better Business Bureau website. Of the 88 outstanding Buc-ee's complaints, the oldest unanswered submission dates back to March 2023, with the most recent filed in February 2026, as of March 11.

Common complaints about the beaver-laden travel center include issues with the car wash, broken or ineffective merchandise and erroneous card charges. Several customers also said they filed a complaint on the Buc-ee's website but had not heard anything back from the company.

Buc-ee's did not immediately respond for comment about the "F" rating when contacted by USA TODAY on March 11.

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The Better Business Bureau assigns ratings on a scale of A+ to F. Ratings are based on information the nonprofit can obtain about the business, including public complaints, according to the Better Business Bureau's website.

"BBB ratings are not a guarantee of a business's reliability or performance. BBB recommends that consumers consider a business's BBB rating in addition to all other available information about the business," the group's website says.

Founded in 1912, the Better Business Bureau, or BBB, is a nonprofit organization that aims to provide transparency about businesses to the general public. The BBB offers a paid accreditation program for businesses, allows consumers to leave public reviews and submit official complaints, and operates its letter-grade rating system to help consumers get a better idea of a business's practices.

Greta Cross is a national trending reporter at USA TODAY. Story idea? Email her at gcross@usatoday.com.

This article originally appeared on USA TODAY: 38 Buc-ee's get 'F' rating from Better Business Bureau. Here's why